Return & Exchange Policy
At Macoy Publishing & Masonic Supply Co., Inc., we have served the fraternal community since 1849. We want you to be completely satisfied with your purchase. If for any reason you are not, our Richmond-based team is here to assist you.
30-Day Returns & Exchanges
You may return most items within 30 days of the date you received your order for an exchange or a refund of the purchase price. To ensure a smooth process, please note:
- Original Condition: Items must be returned in their original, unused condition with all packaging.
- Custom Orders: Personalized or custom-manufactured items (including engraved jewelry or custom regalia) are non-returnable and cannot be refunded or exchanged.
How to Start Your Return
To begin the process, please contact our Customer Service team. Having your packing slip or order number ready will help us assist you faster.
Important Return Instructions
When mailing your package, you must include a note inside containing:
- Your full name and contact information
- Your order number (if available)
- The specific reason for the return or exchange
Shipping & Processing
Postage & Fees
- If the item you received matches your order, you are responsible for the return shipping costs and the postage to ship an exchange back to you.
- Return labels are only provided in the event of a Macoy error (e.g., defective or incorrect item received).
Refund Information
To protect your security, we do not keep credit card information on file. To process a refund, a member of our team will reach out to you to securely obtain your payment information.
Return Shipping Address
Attn: Return Merchandise Department
11310 Business Center Drive
Richmond, VA 23236
Providing excellence in Masonic, Eastern Star, and Fraternal supplies for over 175 years.
